Frequently Asked Questions

Where do you ship?

Anywhere in the United States, including Alaska and Hawaii. We do not ship internationally at the moment.

How long will my order take?

One to two business days to pack, then three to six business days in transit for standard delivery. Expedited delivery is two to three business days after dispatch.

Can I change or cancel an order?

If it has not shipped yet, yes. Email support@saguaroonline.store with your order number as soon as you can and we will catch it if we still have it on the bench.

Are the ceramics dishwasher safe?

The stoneware bowls, mugs, platters and crocks are. Anything with a reactive or hand-painted glaze is happier washed by hand, and we say so on the product page. Wooden boards and servers should be wiped clean and re-oiled occasionally, never submerged or put in a dishwasher.

Why does my piece look slightly different from the photograph?

Reactive glazes and natural timber vary between runs. Colour, grain and speckle will shift a little from piece to piece. Shape, size and finish will not.

Do you do gift wrapping?

Gift sets arrive in a recycled gift box ready to give. For anything else, add a note at checkout and we will pack it without a packing slip and include a hand-written card.

Something arrived damaged.

Send a photo to support@saguaroonline.store within 14 days and we will replace or refund it. There is no need to send the broken piece back.